GDPR Policy

At Kalva Home, we are committed to protecting your personal data and complying with applicable UK privacy and data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, place an order, or interact with our services.

Data Controller

The data controller responsible for the processing of personal data is:

Kalva Home

Email: help@kalvahome.com
Address: 8206 Louisiana Blvd NE, Ste A #9724, Albuquerque, New Mexico 87113, United States

Types of Data Collected

We may collect the following categories of personal data:

Identification Data

  • First name
  • Last name
  • Email address
  • Phone number

Billing and Shipping Data

  • Billing address
  • Shipping address
  • Information required to process, fulfil and deliver your order

Payment Data

Payment information is processed through secure third-party payment service providers.

Kalva Home does not directly store your complete payment card information.

Browsing and Technical Data

We may collect information such as:

  • IP address
  • browser and device information
  • cookies and similar technologies
  • pages visited
  • interactions with the website
  • referral and traffic source information

Purposes of Data Processing

Your personal data may be used to:

  • process and manage your orders
  • process payments
  • arrange shipping and delivery
  • communicate with you regarding your order
  • provide customer support
  • manage returns and refunds
  • prevent fraud and unauthorised transactions
  • improve our website, products and services
  • analyse website performance and customer experience
  • send marketing communications where you have provided consent or where otherwise permitted by applicable UK law
  • comply with applicable legal and regulatory obligations

Legal Basis for Processing

Where applicable under UK data protection law, the processing of your personal data may be based on:

Performance of a contract:
Processing necessary to fulfil and manage your purchases, payments, deliveries, returns and customer service requests.

Consent:
For certain marketing communications, cookies or other processing activities where consent is required.

Legitimate interests:
Including improving our services, preventing fraud, analysing website performance, protecting our business and maintaining the security of our website, where those interests are not overridden by your rights and freedoms.

Legal obligations:
Processing necessary to comply with tax, accounting, consumer protection, fraud prevention and other applicable legal requirements.

Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, including:

  • processing and managing orders
  • managing customer relationships
  • handling returns, refunds and disputes
  • complying with accounting, tax and legal obligations
  • preventing fraud
  • providing customer service

Certain information may be retained for longer periods where required by applicable law.

When determining how long to retain personal data, we consider the nature of the information, the purposes for which it is processed and any applicable legal, contractual or regulatory requirements.

Your Privacy Rights

Depending on the circumstances and applicable UK data protection law, you may have certain rights regarding your personal data, including:

  • right to access your personal data
  • right to request correction of inaccurate or incomplete data
  • right to request deletion of your personal data
  • right to restrict certain processing activities
  • right to data portability
  • right to object to certain processing
  • right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at:

help@kalvahome.com

We may need to verify your identity before processing certain requests.

You also have the right to raise a complaint if you believe your personal data has not been handled in accordance with applicable data protection law.

If you remain dissatisfied after contacting us, you may have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Information about making a complaint is available directly from the ICO. The ICO confirms that individuals should be informed of this complaint right in privacy information provided to UK users.

Data Security

We implement appropriate technical and organisational measures designed to protect your personal data against:

  • unauthorised access
  • unauthorised disclosure
  • alteration
  • misuse
  • loss or destruction

However, no method of transmission or electronic storage can guarantee absolute security.

Third-Party Service Providers

We may share certain personal information with trusted third-party service providers necessary to operate our business, including:

  • Shopify, our e-commerce platform
  • payment processors
  • shipping and logistics providers
  • analytics providers
  • advertising and marketing platforms
  • fraud prevention and security providers
  • customer service tools
  • IT and hosting providers

These third parties may process personal information only as necessary to provide their services, subject to applicable contractual and legal obligations.

Some providers may act as data processors on our behalf, while others may act as independent data controllers depending on the nature of the services they provide.

International Data Transfers

Kalva Home is a company based in the United States, while our services are offered to customers in the United Kingdom.

As a result, certain personal data relating to UK customers may be transferred to, stored in or processed in countries outside the United Kingdom, including the United States.

Where UK data protection law applies to an international transfer, we take appropriate steps to ensure that personal data receives an appropriate level of protection.

Depending on the recipient and circumstances, these measures may include:

  • relying on applicable UK adequacy regulations
  • using recognised contractual safeguards such as the UK International Data Transfer Agreement or other approved transfer mechanisms
  • implementing appropriate technical, organisational and contractual safeguards
  • relying on another lawful transfer mechanism permitted under UK data protection law

The ICO confirms that restricted transfers outside the UK must generally be supported by UK adequacy regulations, appropriate safeguards or an applicable legal exception.

You may contact us at help@kalvahome.com if you would like further information about the safeguards applicable to your personal data.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • ensure the proper functioning of the website
  • remember your preferences
  • improve the user experience
  • analyse website traffic and performance
  • measure advertising effectiveness
  • personalise certain website features
  • provide relevant marketing communications

Where required under applicable UK law, non-essential cookies and similar technologies will only be used after obtaining your consent.

You can manage your cookie preferences using the consent management tools available on our website and, where applicable, through your browser settings.

Marketing Communications

If you subscribe to our newsletter, provide marketing consent or where we are otherwise permitted by applicable law to contact you, we may send you information about:

  • new products
  • lighting collections
  • promotions
  • special offers
  • other Kalva Home news

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting:

help@kalvahome.com

Withdrawing your consent will not affect the lawfulness of processing carried out before your consent was withdrawn.

Children's Privacy

Our website and services are not specifically intended for children.

We do not knowingly collect personal information from children in violation of applicable UK data protection law.

If you believe that a child has provided us with personal information without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.

Changes to This Policy

Kalva Home may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or legal obligations.

Any updated version will be published on this page.

Where appropriate, we may also notify customers of material changes by email or through our website.

Contact

For any questions regarding this Privacy Policy, the processing of your personal data or the exercise of your privacy rights, please contact us.

We aim to respond to customer enquiries within a maximum of 24 business hours.

Customer service hours:

Monday to Friday
9:00 AM – 5:00 PM

Closed on Saturdays, Sundays and public holidays.

Email: help@kalvahome.com

For formal privacy or data protection requests, please clearly state the nature of your request so that we can direct it appropriately.

Legal Information

Trade name: Kalva Home
Entity type: Limited Liability Company (LLC)
Entity ID: 0008106708
Email: help@kalvahome.com
Address: 8206 Louisiana Blvd NE, Ste A #9724, Albuquerque, New Mexico 87113, United States