Terms of Service

This website is operated by Kalva Home. Throughout the site, the terms “we”, “us”, and “our” refer to Kalva Home as applicable.

Kalva Home offers this website, including all information, tools, products, and services available from this site, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service as well as the other policies published on our website.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services.

Online Store Terms

By agreeing to these Terms, you confirm that you have the legal capacity to enter into a contract or, where applicable, that you have the permission of a parent or legal guardian to use this website.

You may not use our website, products, or services:

for any illegal or unauthorised purpose
in violation of any applicable laws or regulations
to infringe intellectual property rights
to transmit viruses, malicious code, or other harmful technology

Any material breach of these Terms may result in the suspension or termination of your access to our services where permitted by law.

General Conditions

We reserve the right to refuse service to anyone where permitted by applicable law.

Your content, excluding payment information, may be transferred across various networks and may undergo technical changes necessary for the operation of the service.

Payment information is encrypted during transmission through our payment service providers.

You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the website or service without prior written authorisation from Kalva Home, except where permitted by law.

Accuracy of Information

The information provided on this website is made available for general informational purposes.

While we make reasonable efforts to ensure accuracy, we cannot guarantee that all information will always be:

complete
accurate
current
free from errors

We reserve the right to modify or update website content at any time.

Nothing in this section affects your statutory rights where product information forms part of your purchase contract.

Changes to Services and Prices

Prices for our products may change without prior notice before an order is placed.

We reserve the right, where permitted by law, to:

modify or discontinue products or services
suspend certain website features
discontinue part or all of the website
remove products from sale
change product availability

Such changes will not affect rights already acquired in relation to confirmed orders, except where otherwise permitted by applicable law.

Products or Services

Certain products may be available exclusively through our online store.

These products may:

be available in limited quantities
be subject to our Returns and Refunds Policy
have availability that changes without notice

We make every reasonable effort to display product images, finishes, materials, dimensions, and colours as accurately as possible.

However, the appearance of colours and materials may vary depending on:

screen settings
lighting conditions
natural variations in materials such as stone, marble, travertine, wood, rattan, glass, or other natural materials
manufacturing variations

Natural variations in colour, grain, texture, pores, veining, or pattern are inherent characteristics of natural materials and are not necessarily considered defects.

Nothing in this section affects your statutory rights where goods are faulty, not as described, or otherwise fail to meet the standards required by UK consumer law.

Product Specifications and Installation

Customers are responsible for reviewing product specifications before placing an order, including where applicable:

dimensions
voltage
bulb type and fitting
electrical requirements
mounting requirements
indoor or outdoor suitability
damp or wet location suitability

Electrical lighting products should be installed by a suitably qualified electrician where required or recommended.

Kalva Home is not responsible for damage caused solely by improper installation, unauthorised modification, misuse, or installation contrary to the product instructions.

This does not limit our responsibility where a product itself is faulty, unsafe, not as described, or otherwise fails to comply with applicable UK consumer law.

Accuracy of Billing and Account Information

We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases involving:

suspected fraud
inaccurate information
payment authorisation issues
genuine pricing errors
product availability issues

We may reasonably limit quantities purchased:

per person
per household
per order
per account

You agree to provide accurate, current, and complete billing, shipping, contact, and payment information.

Order Acceptance

When you place an order, you will normally receive an email confirming that we have received it.

Receipt of an order does not necessarily mean that we have accepted the order where further verification is reasonably required.

We may verify:

payment authorisation
product availability
shipping eligibility
fraud indicators
order information

A binding sales contract will generally be formed when your order is accepted and confirmed for fulfilment or dispatch, subject to applicable consumer law.

If an order cannot be fulfilled, any amount already paid for the cancelled portion will be refunded using the original payment method.

Optional Tools

We may provide access to third-party tools or services that we do not directly control.

Such tools may be provided “as is” and “as available”, subject to applicable law.

Your use of third-party tools may also be subject to the terms and policies of the relevant third-party provider.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

Kalva Home is not responsible for the content, security, availability, accuracy, or privacy practices of independent third-party websites that we do not control.

You should review the applicable terms and privacy policies before using third-party services.

User Comments, Reviews and Submissions

If you submit reviews, comments, feedback, suggestions, photographs, or other content, you confirm that you have the right to provide that content.

You agree that we may, where permitted by applicable law:

use it
reproduce it
display it
publish it
adapt it for marketing or website purposes

You remain responsible for any content you submit.

Content must not:

violate applicable laws
infringe third-party rights
contain malicious software
contain unlawful, abusive, defamatory, fraudulent, or deliberately misleading material

We reserve the right to moderate or remove content where reasonably necessary and permitted by law.

Personal Information

The collection and processing of personal information through our website are governed by our Privacy Policy / UK GDPR Policy.

Errors, Inaccuracies and Omissions

Our website may occasionally contain:

typographical errors
inaccurate descriptions
incorrect pricing
inaccurate availability information
other omissions

We reserve the right to correct such information.

Where legally permitted, we may cancel an affected order where there has been a genuine and obvious error.

If an affected order has already been paid and cannot be fulfilled, the relevant amount will be refunded using the original payment method.

Nothing in this section limits your rights where goods do not match the description provided at the time of purchase.

Prohibited Uses

You are prohibited from using the website or its content for purposes including:

unlawful activities
fraud or attempted fraud
infringement of intellectual property rights
transmitting malware, viruses, or harmful code
unauthorised collection of personal information
spam
phishing
interfering with website security
attempting unauthorised access to systems or accounts

Any violation may result in the suspension or termination of access to our services where appropriate and permitted by law.

Disclaimer of Warranties

To the extent permitted by applicable law, our website and online services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be:

uninterrupted
error-free
completely secure
available at all times

This disclaimer relates to the operation of the website and does not affect any statutory rights relating to goods purchased from Kalva Home.

Nothing in these Terms excludes or restricts any warranty, statutory right, or consumer protection that cannot legally be excluded under UK law.

Limitation of Liability

To the fullest extent permitted by applicable law, Kalva Home will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was entered into.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence
fraud or fraudulent misrepresentation
defective goods where liability cannot legally be excluded
goods that are not as described
any other liability or statutory consumer right that cannot legally be excluded or restricted

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from:

your material breach of these Terms
your unlawful use of our website
your infringement of third-party rights

Nothing in this section imposes liability on a consumer beyond what is permitted under applicable UK law.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.

Termination

These Terms remain effective while you use our website and services.

We may suspend or terminate access to the website or services where you materially violate these Terms or applicable laws.

Termination will not affect rights or obligations that arose before termination, including rights relating to confirmed purchases.

Governing Law

These Terms of Service are intended to comply with applicable United Kingdom consumer protection law.

For consumers in the United Kingdom, nothing in these Terms deprives you of the mandatory consumer rights and protections available in the part of the United Kingdom in which you live.

Where applicable, these Terms are governed by the laws of England and Wales, subject to any mandatory rights available to consumers residing in Scotland or Northern Ireland.

If you are a consumer residing in the United Kingdom, you may generally bring legal proceedings in the courts applicable to the part of the United Kingdom in which you reside.

Nothing in this section is intended to restrict any mandatory legal rights regarding jurisdiction or applicable law.

Changes to These Terms

We reserve the right to update or modify these Terms of Service from time to time.

Any changes will be published on this page.

Changes will not retrospectively remove or reduce rights relating to orders already placed where doing so would not be permitted under applicable law.

Continued use of the website after changes become effective constitutes acceptance of the updated Terms where permitted by applicable law.

Contact Information

We aim to respond to customer requests within a maximum of 24 business hours.

Customer service:

Monday to Friday
9:00 AM – 5:00 PM

Closed on weekends and public holidays.

Email: help@kalvahome.com

Legal Information

Trade name: Kalva Home
Entity type: Limited Liability Company (LLC)
Entity ID: 0008106708
Email: help@kalvahome.com
Business address: 8206 Louisiana Blvd NE, Ste A #9724, Albuquerque, New Mexico 87113, United States